Reference and Information Services in the 21st Century
Determining the question : in-person, telephone, and virtual reference interviews
Finding the answer : basic search techniques
Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources
Answering questions about anything and everything : encyclopedias
Answering questions that require handy facts : ready reference sources
Answering questions about words : dictionaries
Answering questions about events and issues, past and present : indexes and full-text databases
Answering questions about health, law, and business : special guidelines and sources
Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides
Answering questions about the lives of people : biographical information sources
Answering questions about governments : government information sources
When and how to use the Internet as a reference tool
Reader's advisory work / Mary K. Chelton
Reference work with children and young adults / Mary K. Chelton
Information literacy in the reference department
Selecting and evaluating reference materials
Managing reference departments
Assessing and improving reference services
The future of information service
Electronic reference services (Libraries)
Reference services (Libraries)
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