Fierce Conversations

Fierce Conversations

Achieving Success at Work & in Life, One Conversation at A Time

Book - 2004
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The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: Overcome barriers to meaningful communication; Expand and enrich conversations with colleagues, friends, and family; Increase clarity and improve understanding; Handle strong emotions-on both sides of the table.
Publisher: New York : Berkley Books, 2004
Edition: Berkley trade pbk. ed
ISBN: 9780425193372
0425193373
Branch Call Number: 302.346 S429f 2004
Characteristics: xxii, 287 pages ; 23 cm

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Geoffpaul
Jul 28, 2015

Good stuff Maynard!!!

c
Cecilturtle
Jan 04, 2013

I found this book very meaty: as I was reading it, tonnes of conversations came up where I felt I had made an impact or, on the contrary, felt frustrated. This book helped me pinpoint what I had done well or what I had bungled. It was a perfect complement to a coaching session I recently attended and provided clear guidelines that I can follow at work, and at home.
I've started applying them and the results are phenomenal: I find people are listening better and I feel I am hearing them better. I even had someone come up to me and thank me for showing my ability to hear them out - to me, that's worth gold.
Practice makes perfect, and Scott's annexes will help me focus on staying on the right track. Her simple, straightforward approach is easy to understand and, with a bit of confidence, easy to apply. It takes the defensiveness out of the equation and replaces the value of silence and cuing. This book has definitely enriched my leadership skills.

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