Quick Hits

Quick Hits

10 Key Surgical Strike Actions to Improve Business Process Performance

eBook - 2003
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"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it's re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it's usually such a huge undertaking that it's more work than it's worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing ""surgical strikes"" on specific areas that need improvement, without turning the entire thing into a ""science project."" And now his method is available for anyone seeking to streamline process structures.

Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, "Quick Hits" sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective."

Publisher: Saranac Lake : AMACOM, 2003
Copyright Date: ©2004
ISBN: 9780814427392
9780814472064
Branch Call Number: Electronic book
Characteristics: 1 online resource (285 pages)
Additional Contributors: ProQuest (Firm)

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